Shipping policy

Shipping Policy

Last updated: October 2026

At dreamevara, we carefully prepare every order and work with our delivery partners to get your gift to you safely.

1. Delivery Location

Currently, dreamevara delivers orders within Himachal Pradesh, India.

We are working towards expanding our delivery coverage in the future.

2. Shipping Charges

Free shipping is available on eligible orders of ₹500 or more.

Any applicable shipping charges, if introduced for other orders or locations in the future, will be clearly displayed at checkout before you place your order.

3. Delivery Time

Orders are generally expected to be delivered within 3–5 business days after dispatch.

Delivery timelines are estimates and may vary depending on the delivery location, courier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Remote or difficult-to-service locations may require additional time.

4. Order Processing

Orders are processed after successful order confirmation.

Processing and dispatch may take additional time during periods of high order volume, holidays, or unforeseen circumstances.

Once your order has been dispatched, available tracking information may be shared with you through the contact details provided at checkout.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

For COD orders, payment must be made to the delivery partner at the time of delivery.

COD availability may depend on the delivery location and courier serviceability.

6. Accurate Delivery Information

Customers are responsible for providing a complete and accurate:

- Name
- Phone number
- Delivery address
- PIN code

We are not responsible for delays, failed deliveries, or additional delivery attempts caused by incorrect or incomplete information provided by the customer.

7. Delivery Delays

Although we work to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control, including severe weather, road conditions, courier disruptions, public holidays, natural events, or other unforeseen circumstances.

We appreciate your patience in such situations.

8. Failed or Undelivered Orders

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, the phone number is unreachable, or delivery is otherwise not possible, the courier may make additional attempts or return the parcel to us.

For COD orders, repeated failed delivery attempts may result in restrictions on future COD orders.

9. Damaged Packages

If your package appears significantly damaged at the time of delivery, please document the condition of the package and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

10. Contact Us

If you have questions about your order or delivery, please contact us through the Contact Information provided on our website.