Refund policy

Return & Refund Policy

Last updated: October 2026

At dreamevara, every gift is prepared with care. We currently follow a no-return and no-exchange policy, except where required by applicable law.

1. Returns and Exchanges

At present, we do not accept returns or exchanges for products purchased through our website.

Please review the product details, images, colour options, and other information carefully before placing your order.

2. Damaged or Incorrect Orders

If your order arrives:

- Damaged
- Defective
- Incorrect
- Missing an item

please contact us as soon as possible after delivery.

To help us review the issue, we may ask you to provide:

- Your order number
- A description of the issue
- Clear photographs or videos showing the product and packaging

After reviewing the issue, we will determine the appropriate resolution in accordance with applicable law and the circumstances of the order.

3. Refunds

If a refund is approved, the refund will generally be processed through the original payment method.

The time taken for the amount to appear in your account may depend on your payment provider or bank.

For Cash on Delivery orders, if a refund is approved, we may contact you to collect the necessary details required to process the refund.

4. Non-Refundable Situations

Refunds or replacements may not be available for:

- Change of mind after purchase
- Incorrect colour or product selected by the customer
- Normal variations in colour or appearance
- Minor differences caused by photography, lighting, or screen settings
- Damage caused after delivery through improper handling or use
- Issues arising from incorrect delivery information provided by the customer

5. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Once an order has been processed or dispatched, cancellation may no longer be possible.

6. Gift Packaging

Gift packaging is part of the overall dreamevara gifting experience. Packaging materials or decorative elements may vary slightly depending on availability while maintaining the intended presentation and quality.

Such variations do not qualify for a return or refund by themselves.

7. Contact Us

For questions regarding returns, refunds, damaged orders, or incorrect orders, please contact us through the Contact Information provided on our website.